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The real problem.
Not policy. Identity.

Your agents operate across SIM registration, airtime, mobile money, device provisioning, and multiple applications. Each one logs in separately. Credentials get shared across teams. Fraudsters swap SIM cards through vendors under the pretext that their phone was stolen. Blacklisted agents deactivated at one location re-enrol at another under a different name because the blacklist is tied to a credential, not a biometric.

Shared credentials, ghost shifts

One agent ID. Multiple humans through the day. Every action logged to the wrong person, every fraud investigation hits a wall.

Blacklists tied to credentials, not humans

A deactivated agent re-enrols at another location under a different name. The blacklist follows a username. It should follow a face.

SIM swap fraud through vendor pretext

Fraudsters swap SIMs claiming a stolen phone. Without a live biometric at the counter, vendors cannot tell the customer from the criminal.

Agent-level traceability is no longer optional

The NCC mandates that all agent activities occur in controlled environments tied to verified agent identity. The CBN and NCC have formalized the Telecom Identity Risk Management System (TIRMS), giving institutions real-time visibility into SIM activity linked to fraud.

Stricter agent verification, effective May 2025

New SIM registration regulations impose enhanced agent verification obligations, expanded audit powers over operator systems, and stiff penalties for non-compliance. Kenya is setting the East African standard and the rest of the region is watching.

Hundreds of millions of dollars lost to telecom fraud each year

Nearly 60% of mobile banking fraud is linked to SIM swap crimes. Parliament is being called to mandate biometric SIM card registration across all SIMs including prepaid. The window for voluntary compliance is narrowing.

The same direction of travel, simultaneously

SIM card registration rules are being modernized with biometric verification and clearer guidelines on deactivation to curb fraud. Agent-side accountability is becoming the new compliance baseline across the continent.

Liveness at every operation

Confirms a live, verified agent is present at every sensitive operation. Not just at login but at the moment of every SIM registration, provisioning action, and transaction.

Federated SSO across every agent application

One verified identity follows the agent across SIM registration, airtime, mobile money and every platform through Single Sign-On. Credential sharing becomes structurally impossible.

Immutable agent audit trail

Every agent action attributed to a specific biometrically verified human. Retrievable for regulators in seconds, not reconstructed over weeks.

Blacklisting that actually sticks

Anchored to biometric templates, not credentials. A deactivated agent cannot re-enrol under a different name anywhere on your network.

The scale of what is at stake.
And the proof it can be fixed.

SIM swap fraud, phishing and insider collusion remain the dominant threat vectors across African telco networks. The MTN biometric agent rollout — 80% reduction in SIM fraud across 700,000 agents — proves the gap closes fast when identity is anchored to a face, not a credential.

Trusted by Africa's largest telcos and regulators